Services

With over 20 years of experience, we are experts in developing personalized approaches for attracting and retaining players, supporting your steady growth in the gambling industry.

Business Analysis

CGC Gaming will conduct all necessary analyses of your current business operations, draw conclusions, and create a development strategy. Key elements that your gambling company should have include:

Location and Area of Land-Based Venues

Sa idealno pozicioniranim i prostranim land-based objektima, nudimo vrhunsku pristupačnost i udobnost za sve naše posetioce.

The Right Choice of Machines in the Venue

Our carefully selected collection of gaming machines represents the perfect choice, providing the latest technologies and variety for all gambling enthusiasts.

Quality Management Team, Quality Staff, and Quality Service

We offer a superior combination of a quality management team, expert staff, and impeccable service to guarantee an exceptional gaming experience for our visitors.

User-Friendly Environment

Our spaces are meticulously designed to create a user-friendly environment, providing an unforgettable gambling experience.

High-Quality Service

With a dedicated team of experts and decades of experience, we deliver top-quality service, setting the standards for exceptional experiences for our clients.

Fast and Innovative ATL and BTL Marketing

Perfectly integrated approaches, combining fast and innovative Above-The-Line (ATL) and Below-The-Line (BTL) marketing methods, ensure the visibility of our gambling services.

Machine Optimization (Slot Mix)

Our slot machine optimization service focuses on three key aspects:

Maximizing your GGR through a customized business growth plan
Optimizing your RTP to satisfy players and increase profitability,
Personalizing the slot mix to match your target segment.

Adjusting machine layout based on player behavior analysis to increase usage frequency.

1. Optimizing Your RTP:

Analyzing and adjusting the Return to Player (RTP) for maximum profitability and player satisfaction..

2. Maximizing Your GGR:

Accurate assessment of potential Gross Gaming Revenue (GGR) with a tailored plan for your business growth.

3. Adapting Slot Mix to Your Target Segment:

Personalized recommendations for slot games that best suit your market.

4. Maintaining Player Loyalty with the Right Machines::

Identifying key games that enhance player loyalty and extend their gaming experience.

5. Attracting High-Stakes Players::

Analyzing the needs and preferences of high-stakes players, with strategies to attract this crucial market segment.

6. Effective Jackpot Management:

Advice on smart jackpot management to increase game attractiveness and player engagement.

7. Optimal Machine Layout:

Carefully planned machine layouts to achieve maximum visibility and accessibility, considering player flow.

Employee Training

CGC GAMING is here to transform your staff and ensure that each employee contributes maximally to your success.

Increasing Employee Productivity

o Customized training programs aimed at improving work efficiency and team spirit.

o Implementing the latest tools for tracking and evaluating employee performance.

How to Motivate Employees

o Analyzing motivational factors specific to the gambling industry.

o Creating dynamic reward and recognition programs.

Uniformity and Code of Conduct:

o Developing a uniform appearance and code of conduct to strengthen corporate identity.

o Implementing standards of ethics and professionalism.

Providing Maximum Service to Players:

o Training staff to deliver personalized and high-quality service.

o Developing strategies to build a positive player experience.

Adequate Training:

o Planning and implementing training programs tailored to specific employee roles.

o Continuously monitoring and updating training in line with industry standards.

Service Approach and Employee Movement:

o Optimizing work processes to improve staff movement and reduce player wait times.

o Developing guidelines for efficient staff movement in the workspace.

Optimizing Working Hours:

o Adjusting shift schedules to ensure optimal coverage of working hours.

o Introducing flexible working models to improve employee satisfaction.

Attracting and Retaining Clients

Various Strategies

CGC Gaming possesses extensive knowledge and experience in attracting and retaining players in venues. Whether dealing with "fun" players, "time on device" players, "low stakes" or "high stakes" social players, our approach remains consistent. Different types of players require different strategies, and our team has the tools and skills needed to successfully attract all player profiles.

Our agency is dedicated to creating personalized strategies for attracting and retaining players, providing you with the necessary support to achieve stable growth in the industry.

Our expert team carefully analyzes the profiles of players currently using your services. This analysis is not only crucial for understanding your existing customer base but also the first step in creating a plan to attract and retain functional, valuable players. Based on this insight, we define the target player groups and their optimal numbers in your venues.

We understand the importance of adequately balancing these numbers, as the stability and growth of your business directly depend on it.

Furthermore, we calculate the optimal bets that align with your players’ profiles. The goal is to match these aspects to ensure the stable and prosperous operation of your venue.

ATL and BTL Marketing

Where and How to Advertise:

In-depth market analysis to identify optimal advertising channels.

Developing a tailored strategy that highlights your unique qualities.

Modern Services in the Gambling Industry

Developing applications tailored to the specific needs of the gambling industry.

Producing high-quality video content that highlights the uniqueness of your offerings.

Visually Striking Promotional Materials

Creating attractive marketing materials for a strong impact.

Tactically placing promo materials for maximum visibility.

Jackpot Implementation

Properly managing legal prize games.

Planning effective local promotions.

Recruiting lobbyists to attract new players.

Competitor Analysis

In the business world, understanding the competition is crucial to achieving success. Our expert staff has the knowledge and skills needed for an in-depth analysis of your competitors. Through this analysis, we can provide key insights that will help you better understand the market and form successful strategies.

Most importantly, at CGC Gaming, we recognize the importance of data protection and confidentiality. For this reason, while providing highly professional and detailed competitor analysis, we also ensure a high level of discretion and guarantee that all data obtained during the analysis is used exclusively for your business needs.

Our procedures are designed to ensure maximum data protection, adhering to all relevant legal regulations and standards.

Information

CGC Gaming

20 years of experience